Frequently Asked Questions

    Q1: How do I change my password?

    You can do this from the My settings page. Locate the + icon across the top of the screen (far right hand corner) My settings is one of the drop down choices/3rd from bottom. Find the picture of the person on upper right hand corner next to your name.

    Click where it say Change Password – follow and fill out as preferred

    Q2: How do I integrate and synchronize my Outlook® with your e-mail communication option?

    You can do this from the My settings page. Locate the + icon across the top of the screen (far right hand corner) My settings is one of the drop down choices/ 3rd from bottom Choose Email Settings.

    Set your required information.

    Q3: How do I set my internet options to get Casemaker® to open in CaseEdge™?

    Click on the orange icon “how do I log in?"

    For Internet Explorer:

    For Firefox: Click the menu button and choose Options.Preferences. Set Firefox will: to Use custom settings for history. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them. If you are troubleshooting problems with cookies, make sure Accept third party cookies is also check marked.

    For Chrome: Manage your cookies and site data. You have control when it comes to cookie permissions in Google Chrome. All cookies are allowed by default, but you can adjust this setting. If cookies have been set or blocked on the page you’re viewing, an icon appears at the end of the address bar.

    Q4: How do I get Casemaker® to be viewed as full screen?

    Right click over the Casemaker logo and select OPEN IN NEW TAB

    Q5: Why is my video not Loading?

    If your video is stuck in "Loading" or doesnt play at all, please try some of the suggestions below:

    Check your internet speed

    The most common cause of this problem is that the viewer's Internet connection speed is not fast enough to support video playback reliably. If you're not up-to-par, contact your Internet provider.

    Clear Your Cache

    Try clearing your browser's cache and restarting your web browser:

    Chrome Preferences --> Show advanced settings... --> Browsing data

    Safari Preferences --> Privacy ---> Remove All Browsing Data

    Firefox History --> Clear recent history

    Internet Explorer Tools --> Internet Options --> Browsing History

    Reset Your Internet Connection

    Internet connection can affect playback. Try resetting your router and make sure you have a secure connection.

    Try a Different Browser

    Sometimes different browsers can cause problems. Try using Firefox/Chrome or Internet Explorer.

    Q6: I get an Adobe Acrobat/Reader error when I click your guides, how do I fix it?

    First, check if your Adobe plugin is actually enabled. Depending on your browser, access your Add-ons manager (Tools / Internet options / Programs / Manage add-ons) and next to the plugin (Adobe), click Enable. If Adobe is already selected, please try using a different browser. Sometimes a plugin won't work in some browsers and you would require to update or "repair" any issues with your Adobe Reader.